Kforce Member Service Representative in Santa Ana, California

Kforce has a client that is seeking a Member Service Representative in Santa Ana, California (CA). Responsibilities:

  • Relates favorably with members (external and internal) in all encounters, conveying information and communicating with Mutual Respect in such a manner that results in new account relationships and referrals

  • Maintains positive encounters with members and others, exhibiting the Put People First concept, resulting in member survey scores and internal service surveys that meet acceptable standards

  • Cross-sells additional products and services that meet the member's needs

  • Maintains cash drawer contents within stated limit levels, and independently balances cash drawer

  • Continues personal and professional development through the ongoing use iLearn modules, available workshops, on-the-job training, and coaching and performance feedback

  • Completes all assigned learning objectives in a timely manner, and transfers new knowledge to improved performance

  • Meets / exceeds all individual sales and referral goals

  • Supports and contributes to the achievement of individual, branch, and credit union goals, and to the organization's strategic plan

  • Provides service that reflects the bank's commitment to memorial member experiences and results in member satisfaction scores that meet goals

  • Seeks assistance from more experienced associates as needed, to identify and execute workable solutions that serve the member's and bank's needs

  • High School diploma or GED / equivalent

  • 1 year of experience financial institution preferred, which would provide knowledge of sales and service, and may include the ability to perform Teller position essential functions, or possesses the ability / attributes to learn and perform successfully in this role

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:15.00Maximum Compensation:17.00