Nordstrom Fraud Specialist - CA Service Center in Santa Ana, California

We are a specialty retailer offering the very best of what's next in fashion for men, women and children since 1901.

THE REWARDS ARE ENDLESS.

With locations in Colorado and California, our Card Services team helps making shopping at Nordstrom a more rewarding experience. This essential behind-the-scenes group supports our Nordstrom Fashion Rewards program as well as our Nordstrom debit and credit cards.

A Day in the Life...

The ideal Fraud Specialist is outgoing and results oriented, with a desire to exceed world-class expectations. If you share our love for the customers we serve, the merchandise we sell and the work we do, this is the place for you to build a rewarding career.

  • Will handle outbound and inbound calls for Fraud

  • Review and follow up on emails from customers, victims, store personnel, Bank employees, law enforcement, and industry groups.

  • Review fraud detection queues to identify fraud accounts and trends

  • Will perform real-time/near real-time card monitoring, utilizing multiple systems/applications

  • Analyst loss patterns and provide feedback to improve on strategies

  • Process reports from Risk Strategy identifying possible fraud activity or for confirmed compromised cards. Place outbound calls to customers as necessary

  • Perform other duties as assigned

You own this if you have...

  • High school, GED or vocational school diploma is required

  • Minimum of six months of operational experience is required. Over one year of experience within Nordstrom's Card Services business unit with Customer Service and/or Collection experience is preferred

  • Working knowledge of Microsoft Office in a Windows environment with a beginning level of proficiency in word processing (Word) and spreadsheet (Excel) software application is required. General knowledge of First Data is preferred

  • Ability to apply excellent customer service skills

  • Ability to handle a high volume of detail with speed and accuracy

  • Ability to be proactive, show initiative and to work with minimal supervision.

  • Ability to apply consistent standards in work with frequent changes in company requirements

  • Ability to be flexible and deal with frequent interruptions and changing priorities

  • Ability to effectively communicate, both orally and in writing

  • Ability to maintain effective working relationships with employees, law enforcement and other outside fraud related contacts

  • Represent Nordstrom to customers in a professional manner at all times

  • Adhere to all Bank policies, procedures and practices

  • Maintain a clean, safe and accident-free work environment and comply with Bank safety rules

  • Understand the value, respect and care of Bank assets

  • Treat all customers and employees in a fair and equitable manner

We've got you covered...

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.

/We are an equal opportunity employer committed to providing a diverse environment./

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job: *Customer Service

Title: Fraud Specialist - CA Service Center

Location: California-Santa Ana

Requisition ID: 340213