Co-op services Credit Union Fraud Analyst I in Rancho Cucamonga, California


CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Fraud Analyst Ito be responsible for providingthe highest quality customer care to members of CO-OP Financial Services credit unions, providing timely review and resolution of Fraud Alerts.


  • Review card activity for possible fraud and based on guidelines contacts cardholders.

  • Represent the department professionally in talking to internal and external customers in an inbound/outbound call center by treating each caller with respect, enthusiasm and professionalism.

  • Give customer calls and requests highest priority, over all other projects and internal tasks.

  • Maintain daily and monthly performance standards, including those pertaining to quality and quantity.

  • Enter and maintain accurate case detail reports for all alerts received, and reports the type of fraud for each occurrence.

  • Fully comprehend and be able to interpret case management system in order to assist and answer client and member questions and resolve cases.

  • Maintain working knowledge of all fraud related eFunds/CO-OP applications and products, both current and new. Provide escalation and updates to supervisor regarding cases.


  • High school diploma or general education degree (GED) with 1-2 years of Customer Service experience in an office or call center environment.

  • Experience in a financial institution or EFT industry or fraud experience is desirable.

  • Excellent oral and written communication skills, strong analytical, problem solving, and decision-making skills.

  • Must have strong working knowledge of Microsoft Office applications, including Word, Excel and Outlook.

  • Familiarity of FDR, Total Systems, Hogan, Vision Plus or other current fraud systems is a plus.

if you are highly motivated, detail oriented and would enjoy the diversity of opportunities and challenges, please submit your resume and cover letter.

About Us

CO-OP Financial Servicesis the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

Req No.2018-2253

CategoryCustomer Service/Support