The Walt Disney Company Manager, External Communications – The Disneyland Resort in Anaheim, California

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Manager, External Communications protects and enhances the reputation of Disneyland Resort through proactive and reactive media relations and public affairs efforts. The manager is responsible for assisting in the development and implementation of a media strategy for promoting key company image drivers including corporate citizenship efforts and business success stories, identifying, managing and mitigating current and potential issues and serving as a company spokesperson. Additionally, the manager will create and maintain relationships with media, as well as internal and external stakeholders. The manager must possess superior writing abilities; be experienced managing issues with a sense of urgency; have experience in developing and implementing social media strategies; and have a successful track record working with news media. The role requires the ability to communicate at all levels inside and outside the organization, to think strategically and operate proactively in a fast-changing business environment with tight deadlines.

Responsibilities :

  • Partner with stakeholders to strategically develop and implement communications strategies that mitigate issues, support business objectives, engage audiences, and protect the Resort’s reputation.

  • Act as a consultant, influencer and strategic thought partner to leadership and business partners to understand business communication needs and shape strategic communications.

  • Manage crisis situations and emerging issues with a sense of urgency, serving as a company spokesperson.

  • Develop and place news stories aligned with company priorities, and create reactive messaging to help manage issues.

  • Manage projects and write copy, press releases, fact sheets, communications plans, media messaging, and develop other vehicles and collateral as appropriate.

  • Develop and contribute to online/social media communication strategies including e-newsletter, Disney Parks Blog, Facebook page and website.

  • Serve as a member of the emergency communication team, and share in the 24/7 on-call duties.

Basic Qualifications :

  • Minimum 6-8 years of experience in corporate communications, public relations, crisis communications, issue management

  • Demonstrated experience working with news media

  • Demonstrated strong partnering skills

  • Demonstrated organizational skills with attention to detail

  • Demonstrated ability to multitask and drive projects through to completion

  • Demonstrated strong writing and editing skills

  • Demonstrated ability to perform tasks independently and lead projects

  • Demonstrated familiarity with social media communications

  • Demonstrated strong verbal and presentation skills

Preferred Qualifications :

  • Bilingual Spanish skills (written and verbal)

Required Education :

  • Bachelor’s degree in Communications, Public Relations, Journalism or equivalent work experience

Company Overview :

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Additional Information :

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.


Job ID: 532329BR

Location: Anaheim,California

Job Posting Company: Disney Parks & Resorts